This correspondence is in response to your inquiry regarding my satisfaction with your repair services in general and specifically with the quality and value our health system has experienced by having Endoscopy MD repair our cameras, power equipment, rigid and flexible endoscopes. First of all, I want you to know that the repair service your company provides to our health system is outstanding and is of exceptional economic benefit to us. I am very pleased with the quality of Endoscopy MD repairs, the turn around time your company provides, the fact that we have never been charged for shipping and the eagerness you demonstrate each time I give you a project or problem to solve. Our experience with your company has been superior, in every way, to that of the previous third party repair company we used.

Secondly, I would like to tell you that I regret not giving Endoscopy MD our endoscopes and other equipment to repair sooner. I know that you were asking for an opportunity to repair the Stryker endoscopes for a long time but I was reticent to give it to Endoscopy MD because I was being told that only Stryker could repair their endoscopes. I am happy that I finally relented and gave you the chance to demonstrate what your company could do. I am pleased to report that after two years, I have not received one complaint regarding the repairs that your company has made and that we have saved over $300,000 using Endoscopy MD. I look forward to a continued excellent relationship with you and Endoscopy MD that will help us to achieve our goal of delivering the very best health care available at an economically beneficial cost.